Managed Operations
Thotamalla services has years of industry-relevant managed service experience with presence in various geographies. We manage varied scale of operations across business-lines and take a lot of pride in our skilled resource pool, technology know-how, robust processes and unique delivery models that can be deployed to manage complex technology operations.
Efficient operations has a strong and immediate impact on agility, cost management and end-customer service. We help you define the strategic model for managing IT operations and translate it into concrete benefits for business, thereby ensuring that consistent service experience gets delivered in a very cost-effective way. We have experience in running managed operations projects, where our initiatives have helped organizations jump start a cycle of increased customer satisfaction and operational efficiency.
The key features of our managed operations offering include:
- A wide range of managed services to support business and operational support systems (BSS/OSS) and service delivery platforms (SDPs).
- Flexible and tailored outsourcing solutions including support for IT infrastructure management and hosting, application management and business process operations (Operational and IT-oriented).
- IT optimization and enhancement services that seamlessly adapt to the client’s in-house systems, processes, changing business and operational needs, while saving on huge operational and capital expenditure.
- Operational excellence achieved through our years of exposure and learning from running global operations and setting-up of unified process and platform across geographies and providing end-to-end service management to some of our multi-national clients.
- Standard Operating Procedures arrived at by adapting industry standards such as ITIL and CMMI (Services).